Stores improve furniture delivery
April 14th, 2006For consumers, furniture delivery is often a Kafkaesque nightmare of endless delivery-day vigils, exorbitant fees, missing trucks and months-long waits for that popular out-of-stock sofa — even damage to walls and floors once pieces finally arrive.
Consumer complaints against the industry have grown — to 14,553 in 2005, up from 13,817 the year before, according to the Council of Better Business Bureaus.
But now, many companies are taking steps to address those problems and make order and delivery faster and more efficient. Read more »







